Grievance officer

If you have a complaint about Assetz, about how we handle your personal data, or about a payment made through the app, contact our grievance officer. This page is published under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.

How we handle a complaint

• Write with your name, the email or mobile number of your Assetz account, and what happened. Do not send passwords, PINs or full card numbers.
• We acknowledge it within 24 hours and resolve it within 15 days.
• For a payment, include the Bharat BillPay reference number; we raise it in Bharat BillPay's complaint system and tell you its status.
• If you are not satisfied with our answer about your personal data, you may complain to the Data Protection Board of India.